privacy policy

Storied Socials (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with applicable Australian privacy laws.

This Privacy Policy outlines how we collect, use, store, and protect your information when you engage with our services or visit our website.

1. What information we collect

We may collect personal information including:

  • Name

  • Email address

  • Phone number

  • Business details

  • Social media account information

  • Any information you provide via forms, questionnaires, or direct communication

We may also collect:

  • Social media insights, analytics, and performance data (e.g. screenshots or reports you provide)

  • Website usage data (via cookies or analytics tools)

2. How we collect your information

We collect information when you:

  • Submit an enquiry through our website (hosted via Squarespace + Dubsado)

  • Complete onboarding forms or questionnaires

  • Communicate with us via email, DM, or other platforms

  • Provide access to or share your social media data and analytics

3. How we use your information

Your information is used to:

  • Deliver our content creation and social media strategy services

  • Communicate with you about your project

  • Develop and tailor strategies specific to your business

  • Improve our services and client experience

  • Maintain internal records

4. Social media date + client-provided content

As part of our services, you may provide access to or share:

  • Social media account insights

  • Analytics screenshots

  • Content and business-related information

This data is used solely for the purpose of delivering our services and will be handled with care and confidentiality.

5. Third-party platforms

We may use trusted third-party platforms to operate our business, including:

  • Website hosting and forms (e.g. Squarespace + Dubsado)

  • Email and communication tools

  • Analytics services

These platforms may collect and store your data in accordance with their own privacy policies.

6. Storage + security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

However, no online platform can guarantee absolute security.

7. Sharing your information

We do not sell or rent your personal information.

We may only share your information:

  • Where required by law

  • With service providers who assist in delivering our services (where necessary)

8. Access + corrections

You may request access to the personal information we hold about you and request corrections if needed.

9. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Storied Socials

fairlie@storiedsocials.com.au

10. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.